Abbas Molvi

As a Regulations Manager for International Trade Compliance, I managed end-to-end operations for assigned countries, coordinating between clients, internal teams, and executive leadership. My role involved assigning workloads, mentoring teammates, coordinating with the CEO on process setup and improvements, and directly engaging with clients for compliance and data-related issue resolution.

• Interpreted duty rates, Anti-Dumping Duties (ADD), and Countervailing Duties (CVD) for accurate cost and compliance reporting.
• Served as the primary point of contact for global clients, handling issue resolution, compliance clarifications, and reporting directly with clients to ensure smooth operations.
• Coordinated with the CEO and senior leadership to design, test, and roll out new compliance workflows.
• Applied knowledge of PGA/OGA regulations including FDA, USDA, BIS, and other relevant authorities.
• Mentored and guided team members on trade compliance best practices, HTS/HSC accuracy, and data quality standards.
• Worked closely with the CEO and leadership team to design, refine, and implement compliance processes and SOPs.
• Acted as the primary contact for clients, handling escalations, resolving compliance issues, and ensuring SLA adherence.
• Built ETL pipelines to process raw trade and customs data for integration into SAP GTS 11, E4HANA, and S/4HANA systems.
• Design and maintain data transformation pipelines that process thousands of tariff updates daily, ensuring 99.9% accuracy in regulatory data delivery.
• Conducted data scraping from global customs portals, performing data cleansing and transformation.
• Managed and analyzed customs and trade data from multiple authorities including CBP, USITC, and global customs agencies across the US, Switzerland, India, Russia, Qatar, Macedonia, Moldova, Albania, Cuba, Kazakhstan, Algeria, Malaysia, Vietnam, Pakistan, Bangladesh, Sri Lanka, and East Africa.

• CRM & Project Management: JIRA, ZenDesk, Mattermost
• Data Processing & ETL: Python, SQL, Excel, Pandas, Apache Ni-Fi, etc.
• Web Scraping & Automation: Dexi, Python (BeautifulSoup, Selenium)
• Customs & Trade Data Sources: CBP, USITC, various global customs portals

As an Assistant Manager, I managed HR operations, course development, academic support, content management, and marketing initiatives for OpenCV University, ensuring smooth delivery of CV/ML courses, student engagement, and quality content.

• Managed the HR Department, including sourcing and hiring candidates via LinkedIn, Indeed, UpWork, Naukri.com for roles such as Computer Vision Engineer, Deep Learning Engineer, Creative Director, Website Developer, Enrollment Specialist, and Interns.
• Recruited interns from top Indian colleges (IIT, IIIT, NIT, BITS, IISc) via Internshala for CV/ML course development projects.
• Oversaw onboarding, payroll, offer letters, and assisted during employee exit processes.
• Developed and managed courses on the Learning Management System (LMS), including content upload, structuring modules, and handling course workflows.
• Provided student support, addressing course inquiries, complaints, and guidance.
• Proofread and optimized technical blogs for SEO, publishing them on LearnOpenCV.com via WordPress Elementor.
• Managed marketing campaigns on Kickstarter and IndieGoGo, including planning, execution, and analytics.
• Handled customer support tickets through Helpdesk systems for course inquiries and complaints.
• Conducted community surveys and assisted in organizing annual Computer Vision competitions sponsored by Microsoft and Intel.
• Assisted in website design and development, improving user experience and functionality.

• Project Management: Basecamp, Asana
• Recruitment & Sourcing: LinkedIn, Indeed, UpWork, Naukri.com, Internshala
• Course & LMS Management: Learning Management System (LMS) for course creation and administration
• Content Management & Blogging: WordPress Elementor, SEM Rush for SEO
• Customer Support: Helpdesk
• Crowdfunding Campaigns: Kickstarter, IndieGoGo
• Website Development & Design: HTML/CSS, JavaScript, WordPress Elementor

As a Sr. Quality Analyst in the B2B IT lead generation and business development sector, I ensured high-quality interactions, accurate lead handling, and process optimization for Business Development Executives across top-tier clients.

• Monitored 50–70 BDE calls daily, providing actionable feedback to improve lead quality and conversion rates.
• Evaluated BANT, MQL, SQL, and HQL leads, ensuring precise qualification and compliance with client standards.
• Executed ABM campaigns, performing TAL and suppression list checks to maintain targeting accuracy.
• Contributed to process upgrades, evaluation programs, and QA initiatives, driving improved service quality.

Clients: Microsoft, Spectrum, Akamai, Magento, Perceptyx, PeopleDoc, ZoomInfo, Collibra, Zendesk, Oracle
Tools: CRM & Lead Management Systems, iLead (internal auditing), Microsoft Excel, Outlook

As a Quality Specialist in the B2B IT Lead Generation sector, I ensured high-quality interactions, accurate lead handling, and process optimization for Demand Generation teams working on leads for major clients.

• Monitored calls and interactions of Demand Generation Specialists, providing actionable feedback to improve performance and lead quality.
• Evaluated and tracked BANT, MQL, SQL, and HQL leads to ensure proper qualification according to client criteria.
• Conducted ABM (Account-Based Marketing) activities, ensuring targeted outreach to priority accounts.
• Performed TAL (Target Account List) checks and suppression list checks to maintain campaign accuracy and compliance.
• Generated daily, weekly, and monthly quality reports to track performance trends and share insights with management, team leaders, and agents.
• Coordinated and facilitated call calibration sessions to maintain consistency in quality evaluations.
• Provided training and coaching to new joiners to ensure consistent adherence to client standards.
• Maintained ability to perform multiple tasks and adapt quickly in a fast-paced environment with minimal supervision.

• Clients: Microsoft, IBM, Marketo, Salesforce, Adobe, Oracle
• Lead Types: BANT (Budget, Authority, Need, Timeline), MQL (Marketing Qualified Leads), SQL (Sales Qualified Leads), HQL (High-Quality Leads)

• CRM & Lead Management Systems (for reviewing interactions and tracking leads)
• Quality Monitoring & Data Management Tools
• Microsoft Excel & Thunderbird (for reporting and communication)

As a Quality Evaluator at AT&T (SOAR), I was responsible for monitoring, assessing, and improving the quality of customer interactions across multiple channels to ensure compliance with service standards and internal policies.

• Evaluated calls, emails, and chat interactions to ensure adherence to AT&T quality guidelines, SOPs, and regulatory requirements.
• Provided detailed feedback and coaching recommendations to improve agent performance and customer satisfaction.
• Identified trends in customer interactions and contributed to process improvement initiatives to enhance overall service quality.
• Maintained accurate evaluation records and generated reports for management review.
• Collaborated with team leads, trainers, and quality teams to ensure consistent evaluation standards.
• Assisted in escalation tracking and documentation to identify recurring issues or compliance gaps.

• SOAR Platform (for quality evaluation workflows)
• AT&T CRM systems (for customer interaction tracking)
• Microsoft Excel & Outlook (for reporting and documentation)

As a full-cycle recruiter for US-based clients, I managed the end-to-end recruitment process for both IT and non-IT positions across multiple Fortune 500 companies. My role encompassed sourcing, screening, coordination, and onboarding while ensuring compliance with client standards and timely delivery.

• Sourced candidates via LinkedIn Navigator, CareerBuilder, Monster, Techfetch, Dice, Indeed, and internal ATS systems.
• Managed IT roles including Java Developer, Solutions Architect, Cybersecurity Specialist, Network Administrator, IT Project Manager, Database Administrator (DBA), Product Manager (Technical), and IT Operations Manager.
• Managed non-IT roles including Controller, Finance Manager, Paralegal, Accounting Manager, Risk Manager, Auditor, and related positions.
• Worked with Fortune 500 clients such as Verizon, Caterpillar, GMAC, Ocwen, UPS, among others.
• Recruited for W2 and C2C positions, ensuring alignment with client requirements and employment type preferences.
• Utilized VMS platforms like Beeline, SAP Fieldglass, and IQNavigator to upload candidates and track submission progress.
• Formatted resumes according to client-specific standards and coordinated with candidates via email to confirm rates, responsibilities, and other key details.
• Ensured high-quality candidate experience and timely follow-up throughout the recruitment lifecycle.
• Collaborated with hiring managers and internal teams to improve talent pipeline efficiency and sourcing strategies.

As part of the Ingram Micro support process at Teleperformance, I delivered end-to-end technical assistance to business clients across Microsoft, Akamai, and Dropbox products. My role involved handling customer interactions through Calls, Emails, and Chat, ensuring timely resolution of licensing, activation, and subscription-related issues.

• Managed a daily workload of 15–20 calls and 30–40 emails, consistently meeting SLAs and maintaining high-quality customer experience.
• Supported clients with product activation, subscription management, and licensing issues via the Microsoft Admin Panel and other enterprise tools.
• Ensured seamless communication by accurately documenting cases in Microsoft Dynamics and escalating complex issues when required.
• Maintained strong customer satisfaction (CSAT) scores through clear communication, empathetic support, and quick problem resolution.
• Tools: Microsoft Admin Panel, Microsoft Dynamics, X-lite, Sparx, Excel, Outlook, TPRMS.